Privacy Policy

Who We Are

Fluentur is an AI-enhanced education and services platform based in Kozhikode, Kerala, India. We operate through four divisions: Academy, Studio, Global and Publishing. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website at fluentur.com and its associated subdomain sites.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number and WhatsApp contact when you submit enquiry or contact forms
• Academic history, career goals and personal background shared during counselling sessions or programme enrolment
• Application materials including CVs, Statements of Purpose and supporting documents for study abroad or career services
• Payment information processed through secure third-party payment providers. We do not store payment card details directly.
• Email address when you subscribe to our newsletter or event notifications
• Job application details including cover notes, LinkedIn profiles and portfolio links submitted through our careers page

We also collect limited technical information automatically, including your IP address, browser type, device type and pages visited. This is used for site performance and security purposes only.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide the services you have requested
• Deliver coaching, counselling and programme content relevant to your engagement with us
• Send operational communications including session confirmations, event reminders and programme updates
• Send the newsletter or event notifications you have specifically subscribed to
• Process and evaluate job applications submitted through our careers page
• Improve our services and website based on how they are used

We do not use your personal information for automated profiling, targeted advertising or any purpose you have not been informed of at the point of collection.

How We Share Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Service providers who help us operate our platform, including form processing services (Formspree), email delivery services and payment processors. These providers are bound by confidentiality obligations.
• Educational institutions only where you have explicitly requested and consented to us submitting an application on your behalf as part of a study abroad engagement.
• Legal authorities if required by law or to protect the rights and safety of our users and team.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. For students and clients, we retain engagement records for a minimum of three years after the conclusion of an engagement. Newsletter subscribers may unsubscribe at any time. Job applications are retained for six months unless you request earlier deletion.

Your Rights

You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your information subject to our legal obligations. To exercise any of these rights, contact us at the address below.

Cookies

Our website uses minimal cookies necessary for basic functionality. We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings, though this may affect some site features.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

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